Frequently Asked Questions:
- When will I receive my products?
- Where are your products manufactured?
- Is there a warranty on your products?
- Where is your company located?
- What if there is a problem with my case?
- Are you a full service laboratory?
- Does BNB Dental Tech fabricate orthodontic appliances?
- Does BNB Dental Tech buy any materials or abutments from China, India, or Vietnam?
- Who pays for shipping or delivery?
- Are there additional fees for “rush” cases?
- Does BNB Dental Tech do custom shading?
- Does BNB Dental Tech work with Zirconia frameworks?
- Which implant systems does BNB Dental Tech work with?
- Can BNB Dental Tech process digital impressions?
- How do I get started with BNB Dental Tech?
- Do you use ADA-approved materials?
- What is the best way to send clinical case photos to you?
- Implants: Can BNB Dental Tech supply me with all of my implant parts?
- How far out should we schedule our patients?
- How are costs calculated?
When will I receive my products?
Including shipping, our turnaround time is typically 7-10 business days. We can expedite emergency or "rush" cases if necessary, and the turnaround time for such cases will vary according to the complexity of the case.
Where are your products manufactured?
ALL of our products are manufactured in-house, right here in the USA. We NEVER outsource to any overseas location.
Is there a warranty on your products?
We will repair or replace most of our products for free, if they fail within two years. For cast crowns, if the metal is returned we will replace for free. If the metal cannot be returned, you will only be charged for the metal; labor will be free. Temporary restorations are guaranteed for three months.
Where is your company located?
We are a family-owned business and we are located at 261 North Ave. Bogota, NJ, 07661
What if there is a problem with my case?
You will find our customer service is second to none. If, for any reason, there is something wrong, we will make it right, period.
Are you a full service laboratory?
Yes! BNB Dental Tech is a full service lab that fabricates everything from single crowns to complete Dentures.
Does BNB Dental Tech fabricate orthodontic appliances?
No. Currently, we do not fabricate any orthodontic appliances.
Does BNB Dental Tech buy any materials or abutments from China, India, or Vietnam?
BNB Dental Tech only uses materials approved by the Food and Drug Administration (FDA). All of our abutments and abutment interfaces are 510 (k) compliant.
Who pays for shipping or delivery?
Shipping and delivery costs are built into our prices. For clients within a 30 mile radius of our lab, our private operator picks up and delivers cases free of charge. For those clients outside of the 30 mile radius, but residing in New Jersey and the New York / New York City area, we employ a commercial delivery service. For customers outside our delivery services, shipping will be negotiated.
Are there additional fees for “rush” cases?
Normally, we do not charge an additional fee. This is contingent upon the timeframe requested and the complexity of the case. IF an additional charge will be added, you will be notified prior to us accepting the case.
Does BNB Dental Tech do custom shading?
Yes! BNB Dental Tech does custom shading by appointment only. We invite you to send your patient to our lab. Or, for your convenience, we will come to your office. Additional charges apply for custom shading.
Does BNB Dental Tech work with Zirconia frameworks?
Yes! We use high strength, META and ARGEN Zirconia to manufacture single unit crowns, as well as bridges and implant framework.
Which implant systems does BNB Dental Tech work with?
BNB Dental Tech works with all the major implant systems. From 3i to Zimmer, and every major system in between, we are committed to identifying and assisting (when the doctor requests assistance) with component selection to ensure the deal component is used for each case.
Can BNB Dental Tech process digital impressions?
We are capable of processing digital scans from all the major, digital scanners. BNB Dental Tech has an open CAD/CAM system and we can process any STL files.
How do I get started with BNB Dental Tech?
Just give us a call at (201) 440-2855 or fill out the “contact us” form and we’ll send you a welcome kit that includes everything you will need to send us your cases.
Do you use ADA-approved materials?
ALL materials used by our lab are ADA approved. We use only major Dental supply companies and, upon request, are happy to provide you with the manufacturer’s name and the listing number of any materials we use to complete your case.
What is the best way to send clinical case photos to you?
E-Mail is the preferred method of transmission for case photographs and other case information, although we happily accept other media such as photo CDs, camera cards, etc. We accept printed photographs although to ensure consistent quality, digital images are preferred. The preferred e-mail address for transmission of case information is firstname.lastname@example.org
Implants: Can BNB Dental Tech supply me with all of my implant parts?
We have a relationship with all major implants manufactures including: BioHorizons, Biomet 3i, Nobel Biocare, Implant Direct, Straumann, and Zimmer. Many of our Dentists have their own accounts with a major company. We are happy to accept Dentist provided parts, or will provide parts if requested. It is up to you.
How far out should we schedule our patients?
Our turnaround time is typically 5-10 business days. Of course, scheduling depends on need and the complexity of the case. That being said, we recommend you schedule your patients out two weeks. For example, if you send the case to BNB on January 8 th , scheduling you patient to return for insertion on January 23 rd would be ideal.
How are costs calculated?
There are basically three parts to determining the cost for each case:
- Fabrication – determined by our rate schedule. Contact us for a Price List.
- Material -We provide standard fabrication price and Gold Alloy will be extra charge by weight.
- Shipping – Depends upon the geographical location of the client. (See: Who pays for shipping or delivery?)